GFC Software

Frequently Asked Questions

NetWare Time Synchronizer (NTS)

Help is available in the following categories:

• Registration Questions/Problems
• Privacy Policy
• Operational Issues
• Software Upgrades
• Technical Support
  • Replacement Disks and Manuals
  • Lost Registration Codes
  • Trouble contacting GFC Software
  • Spam mail

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Registration Questions/Problems

Question: I like the program and want to enable the additional features and get rid of those pesky "nag" screens. How do I register?
Answer: We offer both online and "snail mail" ordering options. To order online, just use the PayPal payment service (see the banner below). To order using "snail mail," just print out the order form and send it in with your payment. The order form is available in two places: a separate file installed with the software, or in the Help file. Our address is: GFC Software, PO Box 2681, Rockford IL 61132-2681.

Question: Can I still order online through CompuServe?
Answer: Unfortunately, no. CompuServe discontinued their SWREG service as of 31 December 1998. We are pleased to be able to offer online ordering using credit card or "electronic check" payment via the PayPal service:

Question: I'm in a real hurry. Is there any way I can get my registration faster?
Answer: You can receive your registration information much more quickly if you pay by credit card or "electronic check" using the PayPal service (see banner above), or by certified check or money order, and include your email address (printed legibly!) on your registration form. If you follow this procedure, we can email your registration information to you usually the same day we receive your order! (Orders paid by personal check may be delayed pending bank clearance.)

Question: Where do I enter my registration information into the program?
Answer: When you exit from NTS, you will be given an opportunity to enter your registration information.

Question: I entered my registration name and number but still can't access the enhanced features. What's wrong?
Answer: First, note that the name is case-sensitive. That is, "John Doe" is not the same as "JOHN DOE" or "john doe". You must enter your name exactly as shown on your registration notice. Also, do not include any extra characters or punctuation. Double-check your entries and if you are still having trouble, contact our Technical Support department at [email protected].

Question: What do you do with the information I provide on my order form? Is this information going to be sold to mailing lists or telemarketers, or am I going to be bombarded by "spam" email?
Answer: We will not sell the information to any outside entity; nor will we use it internally for any marketing purposes. The information you provide is maintained in our customer records only. We will use your contact information only to notify you in the unlikely event that any serious flaws are found in our software which may cause operational problems, or to notify you of the availability of upgrades to your purchased software. If you wish additional details on our privacy policy, contact our Legal Department at [email protected] .

Operational Issues

Question: What are the hardware and software requirements for using NTS?
Answer: You will need:

• an IBM-compatible computer capable of running Windows 3.1 or higher. Although NTS will likely run on a lesser system, we recommend a minimum of an 80386-SX system running at 16 MHz or better with at least 4 MB of RAM.
• Windows 3.1 or higher. (NTS has been tested and determined to work under Windows 3.1, Windows For Workgroups 3.11, Windows 95, Windows 98 and Windows NT 3.51. It should also work under Windows 2000 and Windows 4.x, although it has not yet been tested under those platforms.)
• approximately 1 MB of free disk space. Although NTS can be run from a floppy disk, we strongly advise against it due to the limited disk space and slower speed of floppy drives. NTS is completely compatible with removable storage devices such as Iomega Zip or Jaz drives, SyQuest drives, etc.
• an Ethernet or Arcnet connection to a NetWare server(s)
• appropriate, compatible NetWare client software (provided with Windows 95 and above, or available from several sources)

Question: Will NTS work on a Macintosh?
Answer: Not likely. NTS requires IBM-compatible hardware which emulators on Macintosh systems most likely cannot provide. However, you are certainly welcome to try it with our demo version!

Question: What client software do I need to use?
Answer: Due to the wide variety of NetWare client software available, we cannot possibly test every combination. We have good success with the client software provided with Windows 95/98. NTS is offered on a "try-before-you-buy" basis. Please confirm that NTS works properly with your client software before purchasing NTS.

Software Upgrades

Question: Where can I get software upgrades and how much do they cost?
Answer: Upgrades are currently FREE to registered users. Software upgrades are available for free download from the Internet at http://www.gfcsoftware.com/software.php. Upgrades on disk are available for a small shipping and handling fee. They may be ordered online or offline (by "snail mail").

Technical Support

Question: Where can I get help installing or using NTS?
Answer: The best way to receive technical support is via email. You can contact our Technical Support Department at [email protected].

Question: My disk and/or manual are lost or damaged. Can I get a replacement?
Answer: Yes. Replacement disks and manuals are available for a small material and handling fee. They may be ordered online or offline (by "snail mail").

Question: I have lost my registration codes. Can you send them to me again?
Answer: Usually, yes. We need to know the name, address, email address, etc., under which you ordered and registered the software. You can request this online or offline (by "snail mail"). We will email the information to you, so be sure to provide your current email address. There is a small fee for this service.

Question: I have been trying to contact GFC Software via email, but am having trouble (e.g., my email is being returned as "undeliverable" or is apparently being ignored).
Answer: Please be assured that we are NOT ignoring you, and that we ARE still in business! One possible reason for this is that we receive so much spam that sometimes things "get lost" in all the garbage [see the following question and our spam policy].
 
In general, you should receive at least an acknowledgement of an email within, at most, two business days (Monday through Friday, 9 AM to 5 PM, excluding holidays and extended holiday periods). If you do not receive at least an acknowledgement within that time, please try again from a different address. If all else fails, you can contact us via "snail mail" at GFC Software, PO Box 2681, Rockford IL 61132-2681.

Question: I sent an email to you, but it got returned to me saying that you are "not accepting email" from me. What's the deal???
Answer: Unfortunately, we receive literally hundreds of "spam" emails every day, offering everything from get-rich-quick schemes to XXX-rated stuff. (We're not interested in any of those things, by the way.) In an effort to reduce the amount of spam we get, we have locked out some of the worst offenders so that we do not accept email from their domains (that is, the part of the email address after the @ symbol).

We have tried to limit this to only the worst offenders, but there is always the possibility that your email address is in one of these domains. If this is the case, you can set up a temporary email account on one of the many free email providers (such as Yahoo, Mail.com, Hotmail, etc.) to contact us, or contact us via "snail mail" at GFC Software, PO Box 2681, Rockford IL 61132-2681. If you are having this sort of trouble, let us know (via "snail mail") your email address and we can add that address as one from which we will accept email, overriding the IP-based and/or domain-based lockout.
 
We apologize for any inconvenience caused by this. Please do your part to help eliminate "spam".

Question: I am receiving "spam" (UCE , or unsolicited commercial email) from GFC Software. Take me off your @#$% list!!
Answer: We do not send out unsolicited commercial email (commonly referred to as "spam"). We send out only registration notices for new orders, responses to questions we receive, and occasional (infrequent) notices of upgrades available to registered users. We do not keep -- OR USE -- any mailing list other than for registered users. [See our spam policy and our privacy policy.]
 
If you are receiving any other email which appears to be coming from GFC Software, it could mean that someone has somehow violated our system security and is using our email system for spamming (which we will not allow!) or is faking their email to appear to be coming from GFC Software when, in fact, it is not.
 
If you are receiving such email, please forward the complete email to us at [email protected]. We need the complete email, including all the "headers" (which indicate the true source of the email and its routing). We will take steps to track down the source, close any security holes, and prevent recurrences.
 
And thank you for helping us fight spam!

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